Shipping information

Freight cost:

Within Germany:
5,95 Euro for parcel shipping
49,95 Euro for bulky goods (surfboards, large “Coffin” boardbags)
Delivery time for parcels 1-3 days
Delivery time for bulky goods 2-7 days

Surcharges may apply for islands and outlying areas.

Within Europe (EU)
15,95 Euro for goods that can be shipped by Parcel Services, Delivery: 2-8 Days
99,95 Euro for bulky goods (surfboards, big "Coffin" boardbags), delivery time 2-10 days
(Surcharges apply for Islands and remote areas)

Outside the EU but within Europe:
19,95 Euro for goods that can be shipped by Parcel Services, Delivery: 2-8 Days
150 Euro per shipment of bulky goods (Surfboards, Big "Coffin" Boardbags), Delivery: 2-14 Days
(Surcharges apply for Islands and remote areas)
(When importing the goods, customs duty, import sales tax and fees for customs clearance might be charged)

Ireland (EU):
19,95 Euro for goods that can be shipped by Parcel Services, Delivery: 2-8 Days
150,-- Euro for bulky goods (surfboards, big "Coffin" boardbags), Delivery: 2-14 Days
(Surcharges apply for Islands and remote areas)

USA + Canada
(Only parcel service, no large or special handling goods like Surfboards)
49,95 Euro for goods that can be shipped by Parcel Services, Delivery: 3-8 Days
(Surcharges apply for Islands and remote areas)
(When importing the goods, customs duty, import sales tax and fees for customs clearance may apply)

Shipping:
- STANDARD:
Goods are shipped by parcel service.

- TRUCK FORWARDER:
Only for oversize goods like Surfboards.
The Forwarder will call you once the goods have arrived in your city to make a delivery appointment.

- PICK UP:
We do not offer pick up option. (Do not ask for exceptions!)

Important action when receiving a shipment:
1. please check number of cartons/pieces handed over by the forwarder and compare the amount with the amount shown in the shipping documents.
2. Check the condition of the carton, Look for damages. Damages must be claimed immediatly at the person/forwarder who is handing over the shipment to you. Any later claims will not be accepted by the forwarder or transport insurance.
In case this will not be possible, please refuse to take the shipment and let the forwarder send it back to us.
ATTENTION: Transport damages must not be visable outside on the carton. A hidden damage might appear during transport.
3. Check your mail account for shipping information from our shipping service providers. It may happen that the parcel service does not arrive at a parcel and sends you a request or information to an alternative delivery location.